What is your return policy?
We have a 14 day return policy. It is highly recommended to inspect your package once you receive it. We accept returns for unused products with tags/labels intact in BRAND NEW CONDITION. Buyers must request for an RMA number and return instructions within 48 hours of receiving the product. Returns without an RMA number will not be accepted. Returns are based on the manufacturers policies. All returns are subject to a refund minus 25% restocking fee and shipping cost.
NOTE: There is a no return policy for custom made to order products.
What shipping methods do you use?
We ship using UPS Ground, USPS, OR FEDEX. Please use the shipping calculator for your shipping costs.
International customers must email [email protected] for shipping quotes. Shipping costs can be substantially higher. We do offer an alternative option. International customers may obtain a United States shipping address through a shipping forwarder that we have partnered with. This may save you money on the cost of shipping. If you are interested please contact us for instructions on how to sign up.
Do you have a website outside of Ecrater?
Yes. You can visit our store www.julieannsboutique.com for more products including products through our affiliate partners.
For adult novelty products visit our website pleasuretroveboutique.com
How fast are orders shipped?
Orders are shipped within 3 to 5 days. We will email you a tracking number once we receive it.
Custom made products may take up to 2 business weeks to be processed and shipped.
How do I cancel an order?
You may request cancellation by contacting us through email and not through leaving a negative feedback. Please allow us at least 24-48 hours to process your refund.
